Privacy Policy

Information We Collect

We collect information you provide directly when you:

• Submit a contact form on this website
• Schedule a call through our scheduling tool
• Send us an email or call us directly
• Engage with us in a consulting or subscription relationship

This information may include your name, organization name, email address, phone number, and any details you choose to share about your quality management situation.

We also collect standard website analytics data — pages visited, time on site, general geographic region, and device type — through privacy-respecting analytics tools. This data is aggregated and does not identify you personally.

How We Use Your Information

Information you provide is used solely to:

• Respond to your inquiries and schedule calls
• Deliver consulting services, deliverables, and subscription tool access
• Send relevant communications you have requested or would reasonably expect
• Improve our services based on feedback and engagement patterns

We do not use your information for automated decision-making, profiling, or any purpose unrelated to the services you've engaged us for.

Information We Do Not Sell or Share

We do not sell your personal information. We do not share your information with third-party advertisers, data brokers, or marketing platforms. Period.

We may share information with service providers who help us operate this website and deliver our services — such as our scheduling tool (Cal.com), payment processor (Stripe), and hosting provider (Netlify). These providers are contractually bound to use your information only for the purpose of providing those services.

Data Retention

We retain contact and engagement information for as long as we have an active relationship with you, plus a reasonable period afterward to fulfill legal or contractual obligations. You may request deletion of your information at any time by contacting us directly.

Cookies and Tracking

This website uses minimal cookies — only those necessary for site functionality and basic analytics. We do not use advertising cookies or cross-site tracking. You can disable cookies in your browser settings without affecting your ability to use this site.

Security

This website is served over HTTPS. Contact form submissions are transmitted securely. We take reasonable precautions to protect your information, but no transmission over the internet is completely secure. Do not send sensitive financial or personally identifiable information through the contact form.

Your Rights

You have the right to request access to the information we hold about you, correct inaccurate information, or request deletion of your information. To exercise any of these rights, contact us directly at the address below. We will respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this website after any changes constitutes acceptance of the updated policy.

Contact

Questions about this Privacy Policy or how we handle your information: